1. Who this policy covers
This policy applies to every course and level bought on store.hackysecurity.ae, by individuals and by businesses. It is part of our Terms & Conditions. If the law where you live gives you more rights, those rights apply as well.
2. Your 14-day cancellation period
You can cancel within 14 days of your payment. How much we refund depends on whether you have started the course:
- Not started: full refund. You have not opened any lesson or lab, and have not attempted the exam.
- Started: refund minus what you have used. We deduct the share of the course you have used, worked out from the lessons and labs you have opened compared with the whole course, and refund the rest.
- Exam attempted or certificate issued: no refund for that level, because you have received the full service.
Your course opens 48 hours after payment. If you cancel before it opens, you always get a full refund.
3. After 14 days
After 14 days we do not give refunds, except in the cases below or where the law requires it.
4. When we always refund in full
- Duplicate payment: you were charged twice for the same course and level.
- Payment taken, course not delivered: your payment went through but your course did not open, and we cannot fix it within 7 days of you telling us.
- We cancel or withdraw a course before you finish it, and cannot offer a similar course you accept instead.
- A serious fault we cannot fix: the course or its labs do not work as described, and we cannot put it right within a reasonable time.
5. Bundles and team purchases
- All three levels bought together: each level is treated on its own. Levels you have not started can be refunded within the 14 days at their share of the bundle price.
- Team seats: seats not yet assigned to a learner can be refunded within 14 days of payment. Assigned seats follow the rules above, based on that learner's use.
6. Coupons and free access
Courses opened with a coupon code, or given free by Hacky Security, have no cash value and cannot be refunded or exchanged for money.
7. How to ask for a refund
Email support@hackysecurity.com from the address on your account, with your order number (it starts with HSAE-, and is on your invoice and in My courses → Orders & invoices) and the reason. We confirm we have received your request within 2 working days.
8. How refunds are paid
- Refunds go back to the payment method you used, through Razorpay, in the currency you paid in.
- We start the refund within 5 working days of approving it. Your bank or card provider then usually takes 5 to 10 working days to show it in your account.
- If you paid in a currency other than your card's own, the amount you receive may differ slightly because of exchange rates and your bank's charges. We do not control those.
- When a refund is made, access to the refunded course or level ends, and any certificate for that level is withdrawn.
9. Chargebacks
Please contact us before asking your bank for a chargeback. We can usually solve the problem faster. If a chargeback is raised, access to the course is paused while it is reviewed.
10. Misuse
We may refuse a refund where a course has been shared with others, where course material has been copied or published, or where the labs have been misused in breach of our Terms & Conditions.
11. Tax invoices after a refund
When we refund a payment, we issue a credit note against your original tax invoice, as tax law requires.
12. Changes and contact
We may update this policy. The version that applies is the one shown on the Site on the day you paid. Questions: support@hackysecurity.com or +91-8091900310. Disputes are handled by the courts of Chandigarh, India, unless the law where you live says otherwise. Our Dubai office: Regus Office, RME Holdings - Dubai Branch, R-311-315, Jumeirah Living Marina Gate 3, Mezzanine Floor, Dubai Marina, Dubai 121828, United Arab Emirates, phone 0211 81697061.